配送ポリシー
STANDARD DELIVERY COSTS
Standard shipping to the United States is free on all orders of $30 or more, after discounts have been applied.
For orders under $30, a flat shipping fee of $6.99 applies.
| SHIPPING METHOD | COST | DELIVERY TIME (Including Processing Time) |
| Standard Shipping — U.S. (Orders up to $29.99) |
$6.99 | 5–7 Business Days |
| Standard Shipping — U.S. (Orders $30 and over) |
Free | 5–7 Business Days |
Delivery times shown are standard estimates and may be extended during promotional periods, holidays, high-volume periods, or due to carrier, weather, customs, or other circumstances beyond Glow.M's control.
BASIC TERMS & CONDITIONS OF SHIPPING
- Orders placed before 10:00 AM PDT Monday through Friday (excluding holidays) usually ship within 5-7 business days during non-sale periods. Please note that during times of exceptional volume during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible.
- Order cancellation is only available if the order is unfulfilled.
INTERNATIONAL SHIPPING
1. WHERE DOES GLOW.M SHIP TO?
Glow.M currently ships to more than 50 countries and regions worldwide.
Please select your destination country or region on our website to confirm whether shipping is currently available.
2. WHAT SHIPPING METHODS ARE AVAILABLE?
For orders within the United States, Glow.M primarily uses UPS and USPS.
For Canada and other international destinations, shipping carriers may vary depending on the destination and fulfillment location.
All shipments include tracking. Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking information.
3. WHAT ARE THE SHIPPING RATES?
United States
Standard shipping is free on orders of $30 or more, after discounts have been applied.
For orders under $30, a flat shipping fee of $6.99 applies.
Other International Destinations
For international destinations excluding the United States, Free Standard Shipping is available on orders of $200 or more, after discounts have been applied.
Orders below $200 are not eligible for shipping. If the minimum order amount is not met, no shipping option will be available at checkout.
4. HOW LONG DOES DELIVERY TAKE?
Orders are processed on business days, Monday through Friday, excluding applicable holidays.
Standard delivery to the United States and Canada generally takes approximately 5–7 business days after the order is placed, including processing time.
For other international destinations, standard delivery generally takes approximately 1–2 weeks after shipment.
During promotional periods, major sales, holidays, or periods of unusually high order volume, processing and delivery may take longer than usual.
Once an order has been handed over to the shipping carrier, delivery progress is managed through the carrier's network. Delivery may be affected by regional shipping volume, transportation delays, weather conditions, customs clearance, or other circumstances outside of Glow.M's control.
5. WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?
Applicable customs duties and import taxes for international orders are covered by Glow.M.
Customs requirements and charges may vary depending on the destination country's regulations.
If you are charged customs duties or import-related fees upon delivery, please keep the official receipt or documentation issued by the customs authority or carrier and contact our customer service team for assistance.
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible and include your order number and complete new shipping address.
Once an order has been packed or fulfilled, we may no longer be able to change the shipping address or other order details.
Submitting an address change request does not guarantee that the change can be completed. An address change is only confirmed once you receive confirmation from our customer service team.
Customers are responsible for providing complete and accurate shipping information at checkout. Glow.M is not responsible for failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
7. CAN I CANCEL MY ORDER AFTER PLACING IT?
Glow.M processes orders as quickly as possible and generally aims to ship orders on the same business day.
Please note that there may be a delay between the physical shipment of an order and the update of its fulfillment status or tracking information in our system.
As a result, an order may already have been handed over to our fulfillment or shipping partner even if a tracking number has not yet been issued or the order status has not yet been updated.
For this reason, cancellation requests should be submitted as soon as possible after an order is placed. Once the order has moved into fulfillment or shipment, cancellation is no longer available.
In particular, if a cancellation request is submitted on the business day following the order date, the order may already have been shipped even if tracking information is not yet visible. In this case, we may be unable to cancel the order.
If the order has already been shipped, the customer may request a return after receiving the package, and the request will be handled as a change-of-mind return in accordance with Glow.M’s applicable return policy.
Submitting a cancellation request does not guarantee that the order can be cancelled. Cancellation is only confirmed once you receive confirmation from our customer service team.
8. WHY ISN'T MY TRACKING INFORMATION UPDATING?
Tracking information may occasionally go several days without an update, particularly while a package is in transit between countries, carriers, or local delivery facilities.
If it has been more than 10 business days since your order was shipped and there have been no tracking updates, please contact our customer service team with your order number.
9. I DIDN'T RECEIVE A TRACKING NUMBER. HOW CAN I TRACK MY ORDER?
You will receive an automated email containing your tracking number once your order has been shipped.
If you have not received the shipping confirmation email, please check your spam or junk folder first.
If you still cannot locate it, please contact our customer service team with your order number.
CONTACT
For shipping-related questions or assistance, please contact us at: